A KM Practitioner's Toolkit. (Knowledge Board, (11/1/2002 14:45)) Speaker: Marc Auckland, CLO and Head of the BT Academy Background Material: http://www.knowledgeboard.com/library/kmtoolkit.ppt Moderator: Helen Baxter, knowledgeboard.com Setting the stage Marc Auckland, Chief Learning Officer and head of the BT Academy, fielded questions from attendees on his presentation on KM tools, techniques and learning. BT knows the importance of knowledge management in meeting such challenges as skill redundancy, scarcity of relevant commercial knowledge, high att [Kennismanagement nieuws]

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