Gary Secondino's Weblog
Warming Up
    




Tuesday, August 13, 2002 
categories: Biz

Customer Relationship Management is developing a focus toward e-commerce. I have a problem with CRM in terms of e-commerce. I say that not enough effort is being spent getting to know a customer in order to actually have a relationship.

Sales is sales and technology will not change that. At the base level I have something that you want at a price you're willing to pay. End of transaction, end of story, unless there's an additiong dialog, a cordial conversation perhaps. That's when the relationship building starts.

I don't have time to get into this topic as deep as I would like right now so I recommend you read the Cluetrain Manifesto.

I continue to be amazed by shortsighted policy decisions. AC has a story. Here is a web site dedicated to announcing customer rip-off's.
  3:32:23 PM  Google It!  comment


categories: Biz

I just bumped into the question "How do I use Google to search a specific Radio weblog?"

Answer one

It's true that you can set up your own weblog somewhere else (other than radio.weblogs.com) and still use Radio as a client. This will work with any system that supports the Blogger API, including Movable Type. But if all you want is a blogging client, you're better off with Free Software offerings like BlogBuddy. On BlogSpot and Weblogger, you get an actual subdomain (yourblog.blogspot.com), but in Radio you only get radio.weblogs.com/yourID/. This locks out all third-party services which work by domain, including Google Free Search (to add a search box to your weblog). It also means people can't manually search your site in Google using the "search terms site:yourblog.domain.com" syntax. This is a major design flaw, especially given the lack of any search mechanism in Radio.

Answer two

Same answer, you can't. Unless the site admin sets up a site specific account with Google AND installs a search form on the site. That's not what I had in mind. I want the "search terms site:yourblog.domain.com" syntax to work. I hope this changes soon.
  3:30:52 PM  Google It!  comment


 
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