iSay - What? "deal with customers" Obviously written by someone who dislikes customers. If you don't establish the customer as the central reason you're in business your business will fail. Doing for your customers drives the business. Smart salespeople understand this. That's why they are powerful in business. Now combine that with a digital technology understanding coupled with curiosity and watch what happens. Example: look at John Robb and Dave Winer at Userland software. I am a customer because their products empower me to easily publish to web sites and the products also open new areas of creative endeavor to me. Userland is a small company with great products (not perfect, but working on it) who are building a loyal customer base the right way. If you like my concept then consider hiring me. See my resumé here or here

  8:29:07 AM  Google It!  comment