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 Thursday, October 9, 2003
Nokia Immediately Blames Batteries For Exploding Phones. We thought it was a little odd that Nokia didn't respond with sympathy for a woman who was burned by an exploding Nokia mobile phone, but in rather lawyerly fashion focused all the blame on counterfeit batteries. We're not saying they should accept the blame, but they're very quick to point fingers, and don't seem to express any sort of concern or sympathy for those victimized. So, now that more phones are exploding - even one that the owner said was brand new with the original battery, Nokia is sticking by their story. They even admit they don't have the details, but it simply must be fake batteries because it is absolutely impossible that a Nokia original battery would cause the explosion: "We don't yet have any information on what is the origin of the battery in the Vietnam case, but there hasn't been a single case of an original battery exploding anywhere in the world." How caring. Whether or not the batteries in question are Nokia original batteries, wouldn't it make a lot more sense to express concern over this trend of exploding phones and say that they'll do everything possible to prevent it from happening in the future?
[Techdirt]
Don't they realize that it does not matter what the real cause is? I won't buy a Nokia phone because the battery could explode and there is no reason to know why. To claim that it will not happen if I only use their baterries without a good explanantion why does not make me comfortable. They should step up and say we will do everything we can to answer the problem instead of hiding behind legalese. 11:20:24 PM 
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