Tuesday, August 13, 2002

WSJ.  Big changes at American Airlines.  The company will now manage flights to minimize costs vs. maximize revenue.  This basically says that the Southwest Airlines model has won the battle.  For passengers this is going to mean, lower fares, fewer 1st class seats (if any), very long connect times,and  odd flight times.  One of the major factors contributing to the change:  online travel bookings.  Why?  Online travel sites typically list flights by cost, and not by the total travel time (as it is with most travel agent terminals), with the least expensive at the top.   Low cost usually wins given this lay-out.  [John Robb's Radio Weblog] 8:23:36 AM    comment []