Monday, April 8, 2002

Man takes sledgehammer to faulty PC After returning a persistently faulty PC [Gateway] to a shop five times over three months, a Wisconsin man snapped and took it apart with a sledgehammer in front of shocked shoppers. [The Register] Service...oh where is the service? I am perplexed at how bad customer service has gotten over the past 30 years. Perhaps it is because we have seen so many examples of how it should be done [Nordstroms]. Perhaps it's because we are getting use to how low the bar has been set in the PC industry. No matter how you slice it...it makes no sense...mj 7:57:38 AM

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