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"When the White House decided it was time to address the rising tides of anti-Americanism around the world . . . Charlotte Beers' assignment was . . . to perform an overhaul of the U.S. image abroad . . . to work her magic on the greatest branding challenge of all: to sell the United States and its war on terrorism to an increasingly hostile world."
"Beers views the United States' tattered international image as little more than a communications problem. . . . the problem is: America's marketing of itself has been too effective. . . . [the world] expect[s] the U.S. to live up to its promises. . . . If they are angry, as millions clearly are, it's because they have seen those promises betrayed by U.S. policy. . . . they point to U.S. unilateralism in the face of international laws, widening wealth disparities, crackdowns on immigrants and human rights violations . . . The anger comes not only from the facts of each case but also from a clear perception of false advertising. . . . America's problem is not with its brand-- which could scarcely be stronger--but with its product."
"Successful branding . . . 'requires a carefully crafted message delivered with consistency and discipline.' . . . the values Beers is charged with selling are democracy and diversity, values that are profoundly incompatible with this 'consistency and discipline.' . . . At its core, branding is about rigorously controlled one-way messages, sent out in their glossiest form, then hermetically sealed off from those who would turn that corporate monologue into a social dialogue."
" . . . America's image problem, he complained that people don't have a single clear idea about what the country stands for, but rather have dozens if not hundreds of ideas . . . much of the anger directed at the U.S. stems from a belief . . . that the U.S. already demands far too much "consistency and discipline" from other nations; that . . . it is deeply intolerant of deviations from the economic model known as the 'the Washington Consensus.' . . . the U.S.'s critics generally feel that the world is already far too influenced by America's brand of governance . . . Unlike strong brands, which are predictable and disciplined, democracy is messy and fractious, if not outright rebellious."
"Its strongest 'brand attribute' . . . is its embrace of diversity, a value Beers is now, ironically, attempting to stamp with cookie-cutter uniformity around the world. The task is not only futile but dangerous: brand consistency and true human diversity are antithetical-- one seeks sameness, the other celebrates difference; one fears all unscripted messages, the other embraces debate and dissent. . . . Because as President Bush rightly points out, diversity and debate are the lifeblood of liberty. And they are enemies of branding." ... [more]
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