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Updated: 2/7/03; 7:17:10 AM.

 


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Saturday, January 11, 2003

Amazon.com: Gem of Exploitation
Liam O Ruairc

"Customer Care Centres" are a growing industry. Increasing number of people end up working in call centres and webcall centres, often on the basis of temporary contracts. The present writer had the experience of working for two months in a Belfast based global email company outsourcing work for Amazon, an online store where consumers order DVDs, books and CDs. This global email company is a typical example of a customer care centre, there is probably better and worse than this company. The two months spent there on a temporary contract (supposed to last at least three months, paid £5.50 per hour before tax, no sick pay) were an interesting experience that gave a good insight about what goes on in this industry. [The Blanket: Amazon.com: Gem of Exploitation]
Comments: Google It! 8:02:34 AM    


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