Tuesday, June 11, 2002

MONITORED TASK LISTS For organizations that place the customer first Several new add-on's to traditional business management systems focus on the tasks that must be done to satisfy the needs of customers and the business. These aren't merely delegated lists. They are derived from the business data and rules that an organization sets up to serve customers. As a by-product of normal business processing, tasks can be created that, when completed, eliminate the risk of surprising a customer or a manager with bad news. Say you have a customer that has placed an order for overnight shipment. New tools permit the sending of acknowledgements and shipping data as the order passes through each depot or checkpoint for the shipper. Rather than forcing the customer to enter a tracking number and check the status of his/her order, the supply chain is providing real time data about the transaction as its status changes. What if being non-communicative weren't an option?. This Fortune article on Esther Dyson was cited on a private mailing list. It's interesting to see where she is placing bets: ... [Jon's Radio] 6:58:04 PM     Comments[]

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