Thanks to everybody at Userland who pulled double and triple duty to square away the problems. As much as I (personally) appreciate the disk space, I think the CASE STUDY of the problem and the nature of the final resolution could be even more valuable to anyone involved in leading information technology projects or consulting others in the area of systems management.
If problems can't be completely prevented, what lessons can we take away from this experience (unfortunately at Userland's expense)? Can running a server be outsourced with less likelihood of a similar problem? Why or why not?
