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Saturday, January 03, 2004 |
Work gets done in processes. Managers are responsible to see that work gets done in the processes they manage. This involves planning processes and managing processes. Planning involves setting goals and expectations, estalishing plans and budget, providing resources and staff, and implementation. Controling has to do with monitoring the process, reinforcing success, diagnosing deviations, and taking necessary conrrective actions. Process measure derive from general measures of customer satisfaction with the outputs of a process. From these measures, we work backward to measure how each department might contribute to customer satisfaction.
4:15:10 PM
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Proposed Calendar Server Extensions for WebDAV (CalDAV). IETF has announced the publication of an initial working draft for "Calendar Server Extensions for WebDAV (CalDAV)," commissioned at the Fall 2003 Minneapolis meeting of the IETF Calendaring and Scheduling Working Group Working Group. The draft proposes mechanisms to enable interoperable calendar access over WebDAV. It documents a formal model for calendaring data and outlines enterprise-level calendar features not currently supported in HTTP or WebDAV. [The XML Cover Pages]
3:24:55 PM
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© Copyright 2004 Stuart Myles.
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