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Markets
News and Observations
Wednesday, July 17, 2002
News and Observations
Wednesday, July 17, 2002
Let's Just Chat, Shall We?
"Proactive chat," is joining pop-up ads as a way to annoy visitors to your website, right at the outset. Like an overly friendly sales rep, proactive chat technology allows you to "greet" visitors. While some describe it as "the most annoying experience of my life," the data suggests people would like the option to ask questions available.
Stats Suggest Limited Support For Recovery
Weak Recovery Still A Possibility For 2002 [TechWeb]
"Proactive chat," is joining pop-up ads as a way to annoy visitors to your website, right at the outset. Like an overly friendly sales rep, proactive chat technology allows you to "greet" visitors. While some describe it as "the most annoying experience of my life," the data suggests people would like the option to ask questions available.
MSNBC: Welcome to the site, can I help you? Chat is one of the Internet's oldest, simplest technologies, and as early as 1997 was promoted as an idyllic customer service solution that never seemed to materialize. But chat has enjoyed a resurgence of late thanks in part to increasing familiarity with instant message systems among Net users. [Tomalak's Realm]
7:23:52 AM 
Stats Suggest Limited Support For Recovery
Weak Recovery Still A Possibility For 2002 [TechWeb]
7:15:19 AM