The other side of outsourcing What lies on the other side of the outsourcing boom? All the third-party providers that manage the routine operational activities other companies shed. This lucrative if unglamorous business is growing fast and creating opportunities for both start-up providers and established businesses seeking new growth services to enter. Would-be providers of operational services[~]call them "infraservice" providers[~]may find the industry a bit more challenging than it looks. The take-away The secret of success? Making the right decisions from the start about where and how to achieve economies of scale and skill. Many providers overestimate the value that can be created by managing another company's operations. Others underestimate the pitfalls presented by infraservices. 5:01:22 PM ![]() |
Creating a knowledge culture Effective knowledge management goes beyond information technology or special, one-time efforts. Successful companies (as reckoned by financial and other performance indicators) set ambitious goals for product development and process innovation and provide a range of financial and nonfinancial incentives for employees who share knowledge with colleagues. 4:59:57 PM ![]() |
Strategy under uncertainty Executives often underestimate uncertainty in order to formulate strategic plans. Other executives, paralyzed by uncertainty, abandon disciplined analysis altogether. Neither approach makes sense. Even in the most uncertain conditions, managers usually have a basis for action and must develop the tools needed for implementation. 4:59:12 PM ![]() |
The future of the networked company Business networks deliver superior value to customers, partners, and investors. And the orchestrators of these networks outperform other top companies inside and outside their industries. To succeed as network orchestrators, companies must understand what they do best and then use information standards to build a platform across which network participants will interact. 4:58:00 PM ![]() |
iTV Firms Look to XML for Standards. Hope to jumpstart app development [allNetDevices Wireless News] 4:55:21 PM ![]() |
Wireless Payment App Ships. Turns WinCE, Palm devices into terminals [allNetDevices Wireless News] 4:55:02 PM ![]() |
Smart Phones to Grow Slowly: Study. But will be very important to operators [allNetDevices Wireless News] 4:54:29 PM ![]() |
Spaceflight Now. Three interesting tidbits:
The observation about the huge bacterial biomass underneath the Earth's surface is actually covered in an interesting book, The Deep Hot Biosphere : The Myth of Fossil Fuels by Thomas Gold and Nobel Laureate (Physics) Freeman Dyson. |
McKinsey Quarterly: Reversing the digital slide Media companies should be patient: all new media models take time to find their feet. They should also remember that incumbents are better positioned than their pure-play competitors to absorb short-term losses in hopes of finding a long-term audience. 4:37:22 PM ![]() |
McKinsey Quarterly: What went wrong for online media? Given the disparity between the large number of Internet sites and the relatively small amount of advertising for them, most on-line media properties were doomed from the start. Yet for those that survive, the future may turn out to be promising. 4:35:17 PM ![]() |
McKinsey Quarterly: Unchained Melody A new model of music distribution--a subscription-based "jukebox in the sky" that delivers an unlimited choice of music--could double the size of the industry, to $80 billion a year, potentially giving incumbents a piece of a much larger pie. 4:28:36 PM ![]() |
Study predicts bump-up for CRM services. A study by research firm Dataquest finds that the market for customer relationship management services should grow 15 percent this year. [CNET News.com] 1:37:12 PM ![]() |
Insignia extends Mobile Java platform. No more handset recalls? [The Register] 1:36:51 PM ![]() |
O'Reilly Network: 802.11 Task Group Update. Glenn Fleishman. In the meantime, although specifications haven't been finalized, the industry has moved awfully close to key compromises and consensus on the next-generation of several important elements that should offer greater speed, reliability, streaming voice and audio/video, and a baseline security... [Tomalak's Realm] 1:36:26 PM ![]() |
WIRED has a new article up on why "WAP is crap". I think a lot of these articles miss the real point, and here is my take on the real reason WAP is crap. [Eric Freeman's Radio Weblog]1:35:58 PM ![]() |
Handheld software sales tripled in 2001 [IDG InfoWorld] 1:34:57 PM ![]() |
Gartner: Disillusionment ahead for Web services [IDG InfoWorld] 1:33:51 PM ![]() |
NYT. An online trading pure-play: Ameritrade/Datek Is it worth ~$2.6 b? I think it is. Why? Online trading is one of the few activities that is substantially better than its offline equivalent. It is the best way to buy and sell a stock. Ameritrade now owns nearly a third of all active online traders (2.7 m total customers). Its customers make more online trades than any other firm. When trading picks up, and it will as the economy improves later this year, Ameritrade is in a poised to make a mint. In an active market it is likely that average trading volumes will grow 3-4x. That would push Ameritrade's revenue to over $2 b a year (from its current ~$800 m level) without much of an increase in its cost structure. Nice. That also means that Ameritrade is currently priced at 1x 2003 revenues. [John Robb's Radio Weblog] 1:32:35 PM ![]() |
BBC. Interesting developments in using stem cells to treat Parkinsons. A man injected with adult stem cells, extracted from his own brain, shows no symptoms of the disease 2 years after the operation. When he was first treated, the disease had overcome the ability to drugs to control it. [John Robb's Radio Weblog] 1:32:17 PM ![]() |
WSJ. Sony to offer audio versions of old soap operas on a pay-per-use site. Huh? This is brain dead. They should be packaging complete seasons of old TV shows and selling them as an all you can eat service. Pump up the volume Sony! The storage space to do this is there. The bandwidth is there. The demand is there. Why not build premium channels, like HBO, that pump these show enmasse to Tivos without commericals. Would people pay $10 to $20 a month for access to this? Millions would. Star Trek, I Love Lucy, Seinfeld, Mash, etc should all be pumped out this way. Delete the episodes you don't want. Keep the ones you do. The company that launches this is going to make a mint. Ride the wave. [John Robb's Radio Weblog] |
WSJ. Eight large financial firms to use secure IM product from Communicator Inc. Features: robust security, authentication of users, global address books, and the ability to spy on conversations. >>>Goldman Sachs will ask employees using Hub IM to stop using other IM services, according to Mr. Schlinkert. Goldman didn't respond to requests for comment.<<< So Goldman employees are now disconnected from the rest of the world? Doesn't make sense. [John Robb's Radio Weblog] 1:14:38 PM ![]() |