IT Management
Gartner, 10/9/03: Client Issues for IT Leadership
The role of IT leaders is changing fast, and new responsibilities are emerging in the area of business transformation. Gartner outlines clients' main concerns, which will inspire its research for the next 12 months.
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Gartner, 10/9/02: What Keeps Midsize Business CIOs Up at Night?
Remaining focused on IT costs will continue to be a prudent exercise for CIOs. However, success will be measured by how well IT capabilities align with overall business strategies.
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Giga, 9/30/02: Centralization Is Key for Government IT Groups to Meet New Demands at a Time of Tight Budgets
Andrew Bartels
Most IT groups in federal, state or province and local governments in the United States and Canada are in a bind. Except for homeland security and defense agencies, they are being asked to do a lot more — from new security requirements to e-government — with smaller IT budgets, while facing the looming prospect of retirements of key IT staff. To meet these challenges, governmental IT groups will have to change how they do business. Old ways of operating with departmental IT silos, in-house operations and custom development will not succeed. The three major areas in which North American governmental IT shops need to change to meet the goals of lowering costs while meeting requirements for better security and e-government are:
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Giga, 9/25/03: Sarbanes-Oxley Compliance: Look Internally for IT Building Blocks
Paul Hamerman, Robert Markham, Connie Moore and Erica Rugullies
Contributing Analyst: John Ragsdale
Many software offerings have emerged to provide Sarbanes-Oxley (SOX) compliance, but no comprehensive “silver bullet” SOX compliance capability currently exists. Most of these offerings are narrow in scope and some are new and unproven. Most enterprises already have many of the necessary SOX compliance technology building blocks in place and should leverage these assets, starting with a survey of technologies in the current IT portfolio.
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Help Desk
Gartner, 10/9/03: Client Issues for Contact Center Systems and Infrastructure
The Internet, convergence, speech and self-service technology will be developed through customer relationship management and business strategy to influence how managers and planners define contact center road maps.
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Security
C|net, 10/20/03: Symantec tackles patchwork approach to patching
By Michael Kanellos
Symantec released on Monday a new version of its Ghost software for managing PCs that's designed to let information technology administrators apply patches en masse.
The Internet security company's Ghost 8.0 Corporate Edition tries to eliminate much of the grunt work that goes along with updating software installed on desktops or notebooks in medium-size to large companies.
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Microsoft
eWeek, 10/20/03: Office 2003 Bids for Small Biz
By Peter Galli
When Microsoft Corp. announces this week the availability of its latest Office productivity upgrade, known as Office System 2003, a key target customer will be the small-business user.
The Redmond, Wash., company has already signed up some large enterprises as Office 2003 customers, including American Management Systems Inc., Graphic Packaging International Corp., Honeywell International Inc., Lockheed Martin Corp. and Virgin Entertainment.
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eWeek, 10/20/03: Office 2003 Puts Emphasis on Team
Microsoft Corp. on Tuesday will release Office System 2003, the upgrade to its Office XP suite of desktop productivity applications. Given that the Redmond, Wash., software titan is unlikely to release the next version of its Windows client, code-named Longhorn, for another three years, the pressure is on to drive sales of Office. Kurt DelBene, corporate vice president for the Office Server Group, took time before Office System 2003's global release in New York to discuss the product with eWEEK Senior Editor Peter Galli.
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