Saturday, September 01, 2001

The web is back up but it won’t let me change the main pages. Maybe it’s just me but if I worked in a “help” center, I think I’d try to be more helpful. I know I have a bad thing going with AT&T digital phone service but no matter how much we talk, when or where to the bills are never more than$50. That’s for two lines and caller I.D. so I can put up with the occasional trouble and directory assistance having no listings for a Pizza Hut in the area. (Roughly 6 within 10 miles) but this cable company is beginning to chap my ass. I called the 24-hour tech support late last night because I couldn’t sleep anyway. At 2:00am, I expect to be one of the few losers on the phone trying to fix their internet connection. I realize that I’m battling the after bars internet porn crowd but most of them aren’t going to call @home and complain that they can’t get to their favorite golden shower page. So I spend 25 minutes to talk to someone dumber than I am. Now I know that it’s hard to get the top IT recruits to work the overnight tech support shift, but at least give the morons some tools that might be helpful. After 15 minutes of explaining his job to him, I was finally ready for bed. I told Glen I’d call back during the day and he could go back to sleep. I know he’s not smart enough to seek revenge and my problem seems to be worked out. Anyone tired home DSL? 12:00:00 AM    says you