| My wife started working for Aer Lingus yesterday, having passed her training with flying colours(!)
The last job Louise had was with a low cost carrier. She got squeezed out. She put the customer first. Officially she was told that there was no room in the low cost business for placing the customer first.
This morning Louise came home delighted –- she was let go forty minutes early by her supervisor for having processed a check-in queue in next to no time.
At Aer Lingus they obviously put the customer first. She’s found her thing. Aer Lingus have found her.
Now I don’t fly myself. I go to all lengths to avoid it. I’ve driven to Spain to avoid the flight. I see it as a totally unnatural process to put oneself through.
To those who fly, I have a little question. Why are you all so mean when it comes to putting your lives in someone else’s hands? Low cost flying must kick in someday. Surely there is a reason why flying from A to B in a very expensive machine costs X amount. Would you send your nearest and dearest over to London for a fiver? What? You would?
There have been a lot of stories recently about people being treated shabbily by the low cost airlines. What do you expect? No rudeness or arrogance? Hell they’re the only ones making money.
There’s no room in the low cost airline model for customer care. It seems customer care isn’t a thing that the customer cares for.
Posted by Tim over GPRS from Lusk in Ireland | 
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