Reading about a recent Giga Information Group report predicting a rise in CRM spending by government in the next two years, I was struck by this statement: "the biggest problem for the government is that agencies and regulatory bodies have a mandate -- albeit self-imposed -- to provide electronic services, but actual use of these services varies greatly, depending on the income brackets of the people served."  [ Report: CRM To Flourish in Government Sector | CRMDaily.com ]

All government must serve the people, and this mandate applies with particular force to the judicial branches of government, which are often under a constitutional mandate to fulfill their mission in such a way as to maintain open access to the courts.  Which gives rise to a question for the legal CRM gurus, (ahem, Rick) out there: what is CRM in the judicial context and why is it helpful?  How can CRM help guarantee meaningful open access to the courts? 

1:23:20 PM