The drag of IT mediation of business connectivity was forcing real knowledge workers to use alternate channels of communications which were non-optimized for getting the job done, and inherently non-secure. A secure collaborative application platform that allowed the business user 'always-on" encryption and authentication services at the application layer, while riding on commodity, massively available, pervasive infrastructure (the internet) would define business nirvana. All of this was achievable then, as it is now
