A recent Osterman Research study shows 44% of companies use IM with business applications, up from 21% just three years ago. Furthermore, 34% of users have standardized on an internally run IM platform, up from 24% just two years ago.
Some say the numbers suggest that presence is well on its way to being that killer app.
"Just like in the late '90s when the No.1 thing on IT agendas was to Web-enable applications, I think the story of the next decade will be adding presence to applications," says Francis deSouza, president of IMLogic. "Every application can be made smarter and more efficient with presence." [NetworkWorldFusion]