Monday, February 28, 2005

Developing Quality Technical Information: A Handbook for Writers and Editors, 2nd Edition. The #1 guide to excellence in documentation--now completely updated! Direct from IBM's own documentation experts, this is the definitive guide to developing outstanding technical documentation--for the Web and for print. Using extensive before-and-after examples, illustrations, and checklists, the authors show exactly how to create documentation that's easy to find, understand, and use. This edition includes extensive new coverage of topic-based information, simplifying search and retrievability, internationalization, visual effectiveness, and much more. Coverage includes: Focusing on the tasks and topics users care about most Saying more with fewer words Using organization and other means to deliver faster access to information Presenting information in more visually inviting ways Improving the effectiveness of your review process Learning from example: sample text, screen captures, illustrations, tables, and much more Whether you're a writer, editor, designer, or reviewer, if you want to create great documentation, this book shows you how! [O'Reilly Network Safari Bookshelf] 9:27:38 PM     BPO battle heats up. BPO (business process outsourcing) is quickly becoming a frontline solution for CIOs desperate to reduce costs and automate business processes. ADVERTISEMENT Reducing the Total Cost of Ownership Learn how to reduce the total coast of ownership in enterprise data management in this case study. [InfoWorld: Top News] 5:31:01 PM

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