20 March 2003

Eckoh on its Phoneworld tv-and-speechrec fulfillment for mobile contracts Eckoh Technologies (disclosure: former employer) recently launched a QVC-like digital tv channel. All it sells is mobile phone contracts and accessories. The combination of tv show as route-to-market and speech recognition as fulfillment-system seems to work. On ensuring user acceptance of an automated system: we’re making people aware they’re going to go through an automated service by promoting this fact on air. We've also given it an identity. It's referred to as Fiona. So, the presenters talk about Fiona saying it's a very friendly system that will take all your details. On the same subject, Speechworks won 'Best Global Speech Recognition Solution' from ContactCenterWorld.com. One of the criteria was Customer Acceptance. 1:43:14 AM     comments