Operationalizing Knowledge Management - What happens when incentives conflict?
In our last class we managed to hit Professor McGee's hot button about controlling information when too much is being shared - but what about the reverse situation? Specifically, I worked for a consulting firm that built a very functional tool for knowledge sharing, but had a hard time convincing people to put anything of value out there for others to see (or "steal" as was the fear). In professional services, your value is often defined by what you know and how many people come to you for your expertise. Given this "knowledge is power" mindset, how do you get people excited about revealing their insights and knowledge in the public domain? Has anyone else experienced similar conflicts? Are there success stories out there to give us hope?
9:39:20 PM 
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