Carol's Confusion

Carol's Confusion

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Monday, April 29, 2002

Various Papers Written on KM

http://www.rhsmith.umd.edu/is/malavi/icis-97-KMS/

10:03:11 PM

FOR SOME REASON THE FULL POSTING DID NOT APPEAR IN LAST NIGHT'S POSTING

Universities with KM Initiatives - - We're Not Alone:

We discovered last week that our blogging adventures were being watched by other business schools. I stumbled across the following Universities that are venturing into the KM world. Here are the ones I've found so far and a cursory overview of those sites:

http://www.bus.utexas.edu/kman/#top : not a lot of analysis but very good links to written materials and product resources.

http://www.ckm.ucsf.edu/ : this appears to be healthcare related. Its stated goals is "to advance health care research and instruction through the collection, development, organization, preservation and dissemination of the world's health sciences knowledge base."

http://carbon.cudenver.edu/~mryder/itc_data/org_learning.html : this site was developed by the School of Education not the business school so it offers a different perspective on KM and the utility for KM.

http://www.sims.berkeley.edu/courses/is213/s99/Projects/P9/web_site/about_km.html

hate to say it but extremely well organized. It contains an analysis of KM and provides lots of useful links to KM resources.

http://www.csu.edu.au/research/kmg/ : here is what the Aussies have to say on the subject. There are three categories of projects:

Knowledge-based Projects in Viticulture
Knowledge-based Projects in Information Management
Knowledge-based Projects in Libraries

http://www.ucl.ac.uk/kmc/ : this also appears to be healthcare related. The Knowledge Management Centre is part of the School of Public Policy in London.

9:57:29 PM

KM Information

While muddling through some KM info on the web, I found the following general purpose site: http://www.cio.com/research/knowledge/edit/kmabcs.html.

It has articles that address each of the topics that we have discussed in class. I thought the authors did a good job of summarizing what a KM initiative should seek to achieve:

Consequently, an effective KM program should help a company do one or more of the following:

Foster innovation by encouraging the free flow of ideas

Improve customer service by streamlining response time

Boost revenues by getting products and services to market faster

Enhance employee retention rates by recognizing the value of employees' knowledge and rewarding them for it

Streamline operations and reduce costs by eliminating redundant or unnecessary processes

Last week many of us seemed to focus on how to measure ROI and several of the items above recognize that it is not as much the direct impact of KM, i.e. a measurable ROI, as it is an indirect impact (fostering innovation and employee retention) that makes KM a worthwhile venture.

9:17:21 PM