Okay, back to knowledge management. In class this evening we discussed whether there can ever be a shrink wrapped knowledge management product that could be marketable across several different sectors. While I did not offer an opinion at the time, I continued to go back to our discussion with our first guest speaker which focused on how to define knoweldge management. I think we came to the consensus that until you understand how the client defines knowledge management, you cannot offer any solutions to their knowledge management needs. However, driving home I was thinking about this issue and determined that it isn't necessarily the knowledge managment solution that you should be going for but how to define what the client's knowledge management needs are. Couldn't you create a program such as Turbo Tax that walks the client through a series of questions designed to determine what that client seeks as far as a knowledge management system and then have the program offer several solutions based upon the answers? For example, one company may only want to catalogue all of the product offerings made in the last year, the people who were invovled in those product offerings and how that product offering faired. In that case, the solution might be as easy as document imaging, syncing the names of the people involved (Jim had a better term for it but I don't have the powerpoint slides yet) and gathering and organizing the sales data (like the Lockheed example Jim used tonight).
Although this sounds simplistic, I think you could create the list of questions much easier than trying to create a vanilla knowlege management tool.
11:35:39 PM 
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