First Impression. "If you try too hard to improve your failure rate, you become afraid of your inbox."
-Nigel Newton, chief executive and chairman of Bloomsbury Publishing PLC
[Fast Company]
The book The Support Economy by Shoshana Zuboff makes the case that in the real new economy, the value will be in the relationship not in the transaction. To understand what this means in practice have a look at this article describing how the publisher of Harry Potter pulls this off.
11:53:31 AM
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