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What is really going on beneath the surface? What is the nature of the bifurcation that is unfolding? That's what interests me.
        

The Experience Economy - George Por's View

George Por's View of the Experience Economy

The "experience economy" framework of value creation is presented in the table below.

The New Competitive Landscape

 

Commodities

The material is the offering

Goods

The product is the offering

Services

The operation is the offering

Experiences

The event is the offering

Transformations

The individual is the offering

Origination

New substances are discovered

New inventions are developed

New procedures are devised

New scripts are depicted

New aims are determined

Execution

Extracting is the core activity of the trader

Making is the core activity of the manufacturer

Delivering is the core activity of the provider

Staging is the core activity of the stager

Guiding is the core activity of the elicitor

Correction

A poor site triggers further exploration

A problem triggers fixing of a mistake

A reaction triggers a response

Forgetting triggers preservation of memory

A relapse triggers stronger resolve

Application

A trade connects in markets

A transaction connects with users

An interaction connects with clients

An encounter connects with guests

Persevering connects with aspirants

 



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Last update: 30/05/2003; 10:33:36 AM.