Rick Klau posted an article Nov 11 on Weblogs and Leaky Pipes, an idea Nov 8 from Ross Mayfield. We all know how much spam is in e-mail, which I have written about in past posts on my weblog, but Jon Udell has done the best explanation that I have seen so far, about how blogging is superior to e-mail for group discussions, and Ross has a post Oct 16 that shows that spam may drive e-mail out of business. Incidentally, l like how Ross has created titles to his posts that we can access via a chart down the side.
Consider the potential productivity of knowledge management, contextual links, bringing in new people to an on-going discussion, low overhead of unwanted socially hostile people, computer viruses.
Suppose you get questions by e-mail related to your business. Consider placing your answers in FAQ format in a weblog, then when replying by e-mail, include url link to the FAQ. You will find that new questions are very similar to old questions, so tinker with the text in the old question so that you can use the same url for the next person. Over time, the people who are asking questions will use the FAQ to not need to ask so much, might subscribe to new posts to your FAQ category, co-workers might also share the same answers to recurring questions. Think multi-author with search engine support.
2:19:22 PM 
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