Wow, after waiting a few days, lots of Domino's customer services representatives have started to email me:
1. Domino's Franchise owner emails me, and asks me to call him. I call him. He says he is sorry for the mess. He then says that he will send out a repeat order free of charge. At this stage I am thinking 'Great, another set of salty cardboard pizzas', but then he goes on to say "if the order is still not right, we will continue to replace your meal until we get it right, free of charge." Oh no, now I am really going to get an awful lot of salty, cardboard pizzas, but at least I won't be paying for them. He finishes the call with "And anytime you are not satified with the pizzas, please call me direct on this number and I will discipline the manager of the store". Actually, I am not too displeased with this outcome, although I have still been overcharged 6 pounds. Now I am worried that the annoyed Domino's store owner will spit in my pizzas forever.
2. Domino's Customer Service Manager emails me to say they can find no record of my order with them. I supply them with copy of Domino's Web Order confirmation email. Awaiting further response.
3. Domino's Customer Care Centre emails me with my case number. Also indicates that my case has been forwarded directly to the "International Response Center" located in Ann Arbor Michigan. Ann Arbor is a long long way away from London, England. Awaiting further response.
Lessons learned:
- it's a bit pointless to complain, should just take my pizzas orders somewhere else.
- Domino's customer care processes look a little slow and a lot fragmented
I wonder what tomorrow will bring.
9:05:28 PM 
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