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Saturday, September 07, 2002
Review: Managing the Unexpected
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[...] Weick and Sutcliffe take an intriguing route in this book. They ask what lessons might be found in the experiences and practices of high-reliability organizations. What's an HRO? Flight-deck operations on an aircraft carrier. Nuclear power plant control room. Fire fighters. Cockpit operations on a 757. Common to all of these is a tension between routine operations and potential disaster. All face the problem of how to take ordinary, fallible, human beings and create organizations that work; organizations that operate reliably day-in and day-out, avoiding disasters for the most part, and coping effectively when they do. [...][
Source: McGee's Musings]
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Terry W. Frazier
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