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Saturday, June 29, 2002Web Struggles for Bertelsmanncomment []
The web isn't like everything else and even the big publishers are having trouble figuring out how to make money.
Bertelsmann suspends Pixelpark payments. Europemedia.net Jun 29 2002 3:32PM ET[Moreover - Media: Europe news] Winer on the Dangerous TroikaDave Winer on the dangerous liason between Hollywood, government, and the PC Industy.
Scripting News - Microsoft, DRM and operating systems.[Privacy Digest] Cringley on PalladiumRoberty X has the picture on the Microsoft strategy -- skepticism, folks, skepticism.
I, Cringely | The PulpitI Told You So - Alas, a Couple of Bob's Dire Predictions Have Come True .[Privacy Digest] AmphetaDesk IntegrationThe last addition concerns a couple of image links I put in place -- one to make it easier for AmphetaDesk users to subscribe to my RSS feed and the other to link to my Powell's.com affiliate account.Radio seems to be a little persnickety about where images are located, and downright ornery about the syntax in img src tags. I have everything working properly on the Home Page, but I still don't have it right on all the category and support pages. I don't understand why. Now AmphetaDesk users can subscribe to my RSS feed with a single click on the XML_Pill icon, the same way Radio users can suscribe by clinking on the XML_CoffeeCup. AmphetaDesk provides clear instructions on integrating AmphetaDesk into a site. I just did a cut-and-paste of the code into my Home Page template. Again, the syntax is persnickety -- especially the placement of / at the end of things. Radio couldn't seem to decide if the image path needed / in front of it or not. I don't know Userland lingo or Frontier so this makes no sense to me. But I just looked for similar code examples, kept fiddling with it, and it finally worked. For the Home Page I did not put a / at the front of the image path. But, like I said, the image isn't rendering on any of the other pages. That may be the problem. It's the same with the Powells.com link. Everything works fine on the Home Page, but Category and support pages have a broken image link. I've submitted a query to the Userland Discussion group on this. Haloo! Lawrence Lee responded already and pointed me to the radio.macro.imageref macro to solve this little instability. Thanks Lawrence! It seems like the imageref macro may not work. I may have to point to the full path of the image on the Cloud site. A hard coded link will break when I transfer Radio to my own server because the path will change. Bummer. I don't like that but it will have to do. Update: Doh! Somebody slap me... The imageref macro generates the img src tag so there is no need to include it inside a tag. Thanks again to Lawrence for straightening me out. A Dangerous Troika -- Government, Publishers, and PC IndustryThe eerie convergence of The War on Terror, the DMCA/Copyright Cabal, and the new Trusted Computing initiative from the PC industry is getting scary. There's no conspiracy here, at least not intentionally. But there is a potentially cataclysmic (if coincidental) overlap between what these three groups want to accomplish, and it has serious implications for our future. What these people are doing could easily lead us somewhere no thinking person wants to go.Lawrence Lessig first introduced us to this foul juxtaposition in his book Code and Other Laws of Cyberspace. And in this Reason Magazine interview about his newest book, The Future of Ideas, says, "In my first book I was quite pessimistic. It turns out I was not pessimistic enough." The problem is more than just starting down a "slippery slope". The motives for each of the three parties are quite different and, individually, their initiatives could be modified or repealed to a tolerable level. But when fate and circumstance align the goverment with two of the strongest economic powers in our nation to push for massive control architectures we have little means of fighting back save extraordinary diligence, a stoic skepticism, and an outright refusal to buy products that attempt to control our lives. The courts are supposed to watch the government, the govermnent should be providing some limited "general welfare" oversight on business, and business is supposed to be responsive to its customers. None of that seems to be happening right now. Houston, we have a problem...
Dave Winer at Scripting News found the tweney report for 2002-06-28: Broken trust.[Privacy Digest] Common Failure in CRM and KM is Ignoring UserThe growing interest in addressing user concerns is one of the most important macro-trends in technology today, and it's an area where almost all large-scale technology deployments have failed in the past.One of my "altruistic" ventures is serving as EVP of CRM Association, where I'm active in the business users SIG. A common concern on the minds of folks who have made major investments in CRM systems remains the problem of user adoption. I point this out because it is so similar to what is happening with KM systems, and the underlying cause is also the same -- IT-centric planning, budgeting, implementation, and management. Until users are given priority in major IT initiatives, such projects will remain expensive and disappointing boondoggles. This article provides some interesting perspective on how the web services architecture can support user accomodation, and how important that will be in achieving long-term success in major CRM initiatives.
Web services though, won't solve the CRM conundrum. In order to turn the tide of CRM failures, "planning, governance, all things have to start with the user," Scott says. On the upside, Scott believes people are finally catching on to this new way of thinking about CRM, "and next year, there will be more successful deployments. Things are getting better, but it'll still be a couple of years before you really see the enterprise-wide, single view of the customer," he says. CRM's Fatal Flaws. line56 Jun 29 2002 2:53AM ET [Moreover - CRM news]
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