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Wednesday, July 24, 2002
Managing Subject Matter Experts
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Beware: Mismanagement of SMEs can have serious consequences. Your project may:
- never be completed
- go over budget or be delayed
- result in training that lacks substance or, conversely, is too advanced for the target population
- create conflict between training and line management.
Subject Matter Experts. Learning Circuits has posted an article on Getting the Most from Your SMEs, which talks about how to manage the [Column Two]
Call Center Metrics
A quick take on one company's call center metrics for future reference.Call centre measures. Melissa Solomon has written a very brief article on the call centre measures used by Pacific Gas & Electric Co. [Column Two]
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Terry W. Frazier
1041 Honey Creek Road
Suite 281
Conyers, GA 30013
770-918-1937 office
404-822-6014 mobile
1041 Honey Creek Road
Suite 281
Conyers, GA 30013
770-918-1937 office
404-822-6014 mobile
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This Page was last updated: 11/28/2002; 6:48:34 PM
Copyright © 2002 Terry W. Frazier
