Utah plunged to #17 in this year's Brown study on egovernment. The researchers heaped criticism on states for developing websites that are inaccessible in terms of average readability. According to the survey, Utah's websites are geared toward a grade level of 11.7 (higher than any other state in the country). Rhode Island did the best in this category - its websites are geared toward a 10.1 grade level. Brown thinks that sites should be geared toward something closer to an eighth grade reading level. I think that this whole section of the survey is somewhat invalid unless statistics are considered that account for the literacy level of the target population. For example, according to the latest census, 91% of Utahns over 25 completed high school compared to 80.1% of the Rhode Island population. The survey should consider the gap between average literacy of the target population and what is actually on the website rather than a straight across comparison in order to be more valid as a criteria. Utah also ranked very low for the number of websites transated into other languages. I agree with this criteria, but unfortunately, a group called US English helped pass an initiative here a couple of years ago that really restricts what we can do with translation.
Brown's Top Twenty States (last year's scores in parentheses):
Rank |
State |
Rating Out of 100 Pts |
Rank |
State |
Rating Out of 100 |
1.(24) |
Massachusetts |
46.3(45.6) |
2.(6) |
Texas |
43(52.8) |
3.(12) |
Indiana |
42.4(51.5) |
4.(1) |
Tennessee |
41.4(56) |
5.(3) |
California |
41.1(54.8) |
6.(19) |
Michigan |
40.6(48.2) |
7.(5) |
Pennsylvania |
40.5(52.9) |
8.(11) |
New York |
40.5(51.6) |
9.(13) |
Florida |
40.3(51.5) |
10.(44) |
Kentucky |
40(42) |
11.(16) |
Illinois |
39.7(49.3) |
12.(22) |
Missouri |
39.7(46.3) |
13.(2) |
New Jersey |
39.6(55) |
14.(9) |
S. Dakota |
39.5(51.9) |
15.(32) |
Arizona |
39.1(44.2) |
16.(7) |
Washington |
38.6(52.4) |
17.(10) |
Utah |
38.1(51.7) |
18.(27) |
Maryland |
38.1(44.9) |
19.(15) |
Virginia |
38.1(49.6) |
20.(17) |
N. Carolina |
38(48.6) |
Regarding Massachussetts, the survey said:
Most of the sites that linked to the portal (agencies, elected officials, etc.) carried the same banner heading that provided links to the 48 online services offered, a listing of agency sites, a search option, and a link to the portal. With this heading, the user could visit any site under the Massachusetts portal and still have immediate access to all online services.
Based on that, MA received a score of 25.4 online services per website. Utah has a similar header on almost all of its websites which points to online services (a lot more than 25), but somehow received a score of only 0.7 for this category. Something is seriously wrong with the evaluation in this area.
10:19:58 AM
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