Q&A with Professor Karen Stephenson[elearnspace blog]
Quote: "Trust is the medium through which important knowledge--the message--is passed. And if you can understand where the leverage is within that trust network you can use it for the benefit of the entire organization...But there is a dark side to trust. You can have too much of a good thing if you will. You could trust too deeply, too much, and when that happens you commune, you change your behavior, you become like them, and you lose your sense of a larger context--one might say objectivity--and then you are not going to be innovative. Real innovation occurs not in the center, but in the periphery. For innovators to survive, they must go around these clique-ish roadblocks."