Using Email as a Management Tool
Many people are finding that they cannot cope with emails. It just takes too much time to handle everything. While I think that this a more of a time management issue, I do become concerned when people use email as a management tool. You may be familiar with "Why did you not do such and such a thing. I told you you do it in my email to you"
Kaitlin Duch Sherwood has a very nice article, with lots of references and guidelines on using email in http://www.webfoot.com/advice/email.top.html
5:20:56 PM 
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