Sunday, May 18, 2003

Choosing Words with Care. Zack Lynch offers 3 types of blog readers: On reading side, there is a whole other set of categorizations to describe the different way people read blogs:  T-people: Title readers, rarely follow links, make quick opinions, probably RSS too many feeds D-people: Deep readers, follow all links, think carefully about the blog, rarely comment Q-people: Questioners, read quickly, follow most links, assimilate information, and comment frequently I am sure there are many more, but you get my point.  And offers the advice to choose words carefully, but not to spoil the fun we are having.  [Ross Mayfield's Weblog] comment [] 12:00:54 PM     Conversational Relationship Management.  Perhaps an idea for our future! George Dafermos on eCRM: Promises and Challenges: ...No matter how simple this may sound, there are plenty of corporations struggling to respond ‘in a personalised’ - or simply humane - manner to customer enquiries via email. For CRM applications to provide tangible value both to organisations and customers, this is a chasm that e-CRM practitioners have to cross. CRM has to reconcile the tension between centrally manipulated customer information and an enhanced user experience. The role of User Interface knowledge is thus of primary importance, however, theory should be complemented with practical and easy-to-use (on the user part) technologies that maximise the potential for direct, humane marketer-customer interactions. In my opinion, the technology/social process best positioned to take e-CRM to the next level is Weblogs... His report has a small background section along with suggestions and thoughts on four dimensions: automation, web services and component-based development personalisation weblogs cross/up selling opportunities & price and service discrimination READ MORE [Ross Mayfield's Weblog] comment [] 11:59:40 AM     The Other 80%. Jay Cross has posted a whitepaper on Informal Learning - the other 80%, in support of Friday's eLearning Forum event.  Jay points out that learning is fundamentally social and traditional systems fail to support informal learning. Informal learning takes place within social networks as an outcome of conversation. [Ross Mayfield's Weblog] comment [] 11:55:08 AM     lotto ad. I'm alsways a sucker for a funny commercial [via rob] [Adam Curry: Adam Curry's Weblog] comment [] 11:44:07 AM     Animating icons. Badass Buddy Icons. My 13-year-old niece turned me on to Badass Buddy, a site with more than a thousand free icons for AOL Instant Messenger. My faves as of this minute are "Kinky" and "Torture." Link Discuss (Thanks Awwwwdrey!) [Boing Boing Blog]                                   As I've said before - anytime I see something cool that's animating - I'll blog it.  It's in my DNA.  the social software ramifications are immense! [Marc's Voice] comment [] 11:32:14 AM     Globe Alive. The missing Web.   What a cool idea.  I may just sign up! Allen has mounted a passionate argument on behalf of the inspired idea behind GlobeAlive: That we have fine search engines for documents, but not for people. He explains: What I'm talking about is something entirely different. What I'm talking about is using the Qeb to find actual people in the world at large that you can talk to right now, about whatever you¹re specifically searching for. There's nothing like that yet. Nothing. People aren't searchable. They¹re the most important resource in the world, and they¹re not searchable, they¹re scattered to the wind. There¹s no People tab at Google (and "groups" isn¹t the idea at all). That person you want to talk to right now (and that wants to hear from you right now) that needle in the haystack of 6 billion, is out there, I promise, but you¹ll never find them, because the magnet you need to do so doesn¹t exist. I want to build it. To a significant degree, he has. With GlobeAlive, Allen is prototyping the idea very nicely. The hundreds who have joined in, and are also passionate about it, bear witness to something. Allen has bootstrapped this thing on a shoestring. Somebody needs to come in with some money and take it to the next level. If I had it, I would (even if he wasn't my son). But maybe one of ya'll do. If so, jump ahead to Allen's closing paragraph:  The bottom line is that when we restrict our interactions to people we already know or the people that happen to be in the chat room or community we join, it's like restricting our information-gathering to the books in our personal libraries at home, it's a mathematical certainty that we¹re selling ourselves utterly short. The island mentality is the root of this problem. There¹s an infinitely better way of going about our interpersonal interactions. It would change the web by making it live; it would change the economy by making it personal; it would change the world by making it smaller; and it would change you and I... by helping us meet. Too bad VCs only invest in companies that are already making money (like SixApart.)  Too bad there aren't investors out there to invest in great ideas like k-collector, blogrolling.com, Technorati, TopicExchange, Mobitopia, WebOutliner or GlobeAlive. [Marc's Voice] comment [] 11:30:56 AM

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