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Thursday, April 15, 2004 |
The Toll of a New Machine. It started with ATMs. Then gas stations. Now self-service kiosks are taking over airports and invading McDonald's restaurants. Is this the face of the jobless recovery? Or will automation make service better for workers and customers alike? [Fast Company 4/15/2004]
7:52:41 PM 
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© Copyright 2004 Eric Hartwell.
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