Book Reviews
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Monday, June 23, 2003
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Dave Winer: "I don't think you guys are correctly parsing Eric Kidd's essay. ... Hey I'm 48 not 27 and I'm concerned too. I've been saying we're squeezed betw Microsoft and Open Source for years. It's the truth." [The Scobleizer Weblog]
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Nokia's "Mobile Life": "Nokia is betting it can again capture the market's emerging sweet spot as mobile communications expand beyond their foundation in voice conversations to incorporate a multitude of data and multimedia features and services." [Dan Gillmor's eJournal]
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The freedom to tape? 'I wrote this piece for CIO Insight, arguing that companies ought to let customers spy on their customer service agents. But I wonder: When you get a recording while on hold that says, "Calls may be monitored to assure quality assurance," doesn't the passive voice already authorize you, the customer, to tape as well?' [Lessig Blog]
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