Anatomy of an India success story. Raman Roy assisted AmEx and GE in setting up service centers in India long before overseas outsourcing became fashionable. Wharton speaks with the man known as the father of Indian BPO. [CNET News.com]
I believe this is a story that anyone interested in international operatrions ought to read. I believe many of my "colleagues" in the college may also find some thing of value here. There is a tendency among my "colleagues" that knowledge and wisdom emnates only from those who are educated in the US! It is time for them to open their eyes and look at others and see how wrong they are! It is not just GE or AmEx, look at all the pharma, bio-tech, and IT firms as well as educational institutes.
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