CNN.com - Telecoms play both sides. They charge to block calls, sell dialing gadgets to marketers [ ... ] For regional phone companies like Verizon, Qwest, SBC and BellSouth, privacy services like Caller ID and Security Screen are a growing revenue source. But the phone companies aren't just trying to thwart sales calls. They're also helping telemarketers make them. Telecoms sell telemarketers high-capacity lines and sophisticated "predictive dialing" machines that have helped unleash a stampede of automated sales calls. Some, including Qwest and Verizon, even sell home numbers of the same customers who buy their privacy services -- unless they pay a fee to have their numbers unlisted. "The phone companies are like arms merchants in a technological war between telemarketers and phone subscribers," said privacy advocate "Jason Catlett". "They profit from both sides." [ ... ] Verizon spokeswoman Catherine Lewis says the company isn't playing telemarketers and consumers against each other. "I don't think it's a case of we should pick one side over the other," she said. "We do serve both sides." [ ... ] An FCC memo says telemarketers attempt 104 million calls a day to U.S. businesses and consumers. Sales revenue has risen from about $435 billion in 1990 to around $660 billion last year. [ ... ] Phone companies offer their own blocking and screening solutions, like SBC's Privacy Manager, Sprint's Privacy ID and Qwest's No Solicitation, which intercept calls without ID and ask solicitors to hang up. For those who don't like the idea of paying for privacy, the FTC and FCC may soon offer some relief. Advocates believe both agencies will create a nationwide list of residents whom telemarketers may not call. "The stars are in alignment here," said Chris Hoofnagle, legislative counsel with the Electronic Privacy Information Center. "This is one of those areas where it's safe for the government to tackle a big industry because the public is so fed up." Charities and political campaigns will get loopholes, Hoofnagle predicts. "Politicians, they'll always be able to do it," he said. "I guarantee you." [Privacy Digest]
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