Wednesday, July 23, 2003
Agile Brain interview with Thomas Davenport, who has gone from KM to AM. Email is the most attention-getting medium, employee newsletters fail...
...And ultimately, any organizational initiative that's successful comes down to individuals changing their behavior. But if they're not paying any attention to what the initiative is about, its objectives and so on, they're not going to change their behavior. Getting real change to happen in organizations becomes a matter of individual attention...
From his attention economy book:
TYPES PRINCIPLE: Six basic units of currency are exchanged in an attention market, each emphasizing a specific facet of focused mental engagement.
Six types of attention can be paired into three dimensions. Each pair contains two opposing kinds of attention: (1) captive or voluntary, (2) aversion-based or attraction-based, and (3) front-of-mind or back-of-mind.
Captive vs. voluntary
People pay attention not only to things they have to pay attention to, but also to what they want to pay attention to. When someone straps you down and props your eyelids open with toothpicks, you tend to pay lots of attention. Movie preview advertisers understand this and pay dearly to sell products (particularly upcoming movies) in the dark of a movie theater.
But we give an equally strong form of attention to those things on which we freely choose to focus. Some products are best advertised in magazines or newspapers because they take advantage of "voluntary" attention. It is actually easier for readers to turn the page than to stop and look at the advertising, but when they do stop, tremendous amounts of information can be communicated to the voluntarily attentive mind.
Attraction vs. aversion
We tend to pay the most attention to things at either end of the attraction/aversion continuum. Think about yourself people-watching in an airport or some other public place. Which people are the ones that actually get your attention? One category is those that you find most beautiful or attractive - or at least the ones that are "your type."
The other category is the exact opposite - the freaks, the truly ugly, the deformed. We hate to admit it, but either one of these categories is likely to make us stop and stare. Partly because it is so politically incorrect to stop and stare, the urge to sneak a peek can become almost obsessive.
Front-of-mind vs. back-of-mind
The difference between front-of-mind attention and the back-of-mind version is very simple. Think about yourself driving down the street talking to a friend. Your front of mind attention is the topic of conversation. At the end of the drive you'll be able to think back on it and remember most parts of the dialogue.
You probably won't remember much of your back-of-mind attention -- but it was equally important. You probably did not run a single traffic light down the whole road. You paid complete and devoted attention to driving your vehicle, and to all the state and local traffic laws, and you don't even remember it.
Article in the NY Times on back-channels of IM and Chat in universities, meetings and conferences.
Misses recent events.
Attention-shifting for early social software experiences will be meme for a while because its also a frame of reference shift.
Cory Doctorow, a science fiction writer and blogger who has experienced this back-channeling at several international technology meetings, likens the chatter to what happens in the corridor just after people leave a conference session.
"We're just moving the corridor into the room and time-shifting it by 30 minutes," said Mr. Doctorow, who takes notes and posts them to his Weblog, or blog, during conferences, enabling people to follow the speaker and Mr. Doctorow's take on the speaker at the same time.
Clay Shirky, an adjunct professor in New York University's interactive telecommunications program, has run experiments using messaging software to supplement face-to-face meetings of 30 people. Many participants find the experience highly stimulating, he said, explaining, "The intellectual quality of a two-track meeting is extraordinarily high, if it is run right and you have smart people involved."
But many speakers at the front of room are less enamored of the practice.
"To me, it's a little irritating, frankly," said Stewart Butterfield, chief executive of Ludicorp, a company that is developing Neverending, a multiplayer online game [and happens to provide Confab, what gives Stu?]. In April, Mr. Butterfield addressed a conference on emerging technologies as listeners experimented with messaging software, including a program called Confab offered by his own company. The next week, when he spoke at a conference without any Internet access, "people were a lot more attentive," he said. (He added, however, that many of them kept opening their laptops during the speeches in the vain hope that somehow the Internet might have magically become available.)
Good account of the PC Forum 2002/Gillmor story I referenced yesterday:
Some people who have experienced the phenomenon cite a speech given last year at a computer industry conference by Joe Nacchio, former chief executive of the telecommunications company Qwest. As he gave his presentation, two bloggers - Dan Gillmor, a columnist for The San Jose Mercury News, and Doc Searls, senior editor for The Linux Journal - were posting notes about him to their Weblogs, which were simultaneously being read by many people in the audience.
Both included a link forwarded by a reader in Florida to a stock filing report indicating that Mr. Nacchio had recently made millions of dollars from selling his company's stock, although he complained in his speech about the tough economy. "No sympathy here," Mr. Gillmor wrote.
"When Dan blogged that, the tenor of the room changed," Mr. Doctorow said. Mr. Nacchio, he said, "stopped getting softball questions and he started getting hardball questions."
Clay on meetings and conferences
Some people are hoping that conferences will evolve to allow the undercurrent of conversation to be projected on a big screen in the front of the room. They say that such public disclosure will enable speakers and unconnected audience members to feel less isolated.
Mr. Shirky, the adjunct N.Y.U. professor, considers openness to be critical to productive discussions and conducts his messaging-software experiments so that all speakers can see what is being posted. At the University of Maryland, where the use of IM became a matter of a heated debate, several students said they were perturbed by the back channeling not because it seemed rude (although some argued that point, too), but because they felt left out.
The split focus of two-track meetings and back-channeled conversations have other drawbacks, not the least of which is that they can be utterly distracting. "There were times when I'd follow a thread and come back to the lecture and feel a little disoriented," Mr. Aral acknowledged.
Joichi Ito, a venture capitalist and former chief executive for the Japanese branch of the Internet service provider PSINet, opened a chat room for back-channeling during Supernova, a communications conference held this month in Crystal City, Va., just outside Washington. But Mr. Ito readily acknowledges the downside. "There is definitely a lot less focus in the room," he said, "but I think we were already starting to suffer from that."
At high-tech conferences where everyone is already wired to the gills with BlackBerry pagers and cellphones and can cope easily with constant connectedness and streaming information, the concept of multitrack communication channels almost seems matter-of-course. "This is not something that is going to go away," Mr. Ito said. As many technology experts point out, if laptops were banned, people would use cellphones. If wireless Internet access were not officially available, networking gurus would find a way to create ad hoc connections.
Some observers say that the multitrack channels will simply be considered a given by a young generation that has honed multitasking to a fine art and grew up on VH1's "pop-up" videos, in which commentary about the artists pops up on the screen during the song.
Meanwhile, Mr. Ito is already creating a new riff on the concept. He said he was working with a group on designing a "hecklebot," a light-emitting diode screen that displays heckling messages that are typed during online chats at conferences. "I want to make something that I can put in a suitcase and take to conferences," he said. He describes it as a subversive device that will get people thinking about the significance of the back channel. From the chat room, he said, "you could send something like, 'Stop pontificating.' "
If the speakers were logged on, they could play the game, too. Maybe some would type, "Pay attention."
I am a blaggard. Im taking a blogvacation from my blogvocation. Blah. Blah. Blah.
Ever noticed that timesharing has shifted from mainframes to us?
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