Monday, May 12, 2003

eLearning Forum I'm speaking about Socialtext at the eLearning Forum meeting this Friday morning in Mountain View with Jason Shellen.  Like I told Jason and Ev, if you are having trouble blogging externally with all the cool confidential stuff going on, take up stamp collecting: I'm prolific... at work. Craig Silverstein of Google told the crowd at ETech that we released an internal version of Blogger in Google. I thought I would tell you a bit about it since it's been interesting and helpful for us in our recent development efforts. Remarkably, we tailored our internal version of Blogger for Google by the end of our fifth week in our new digs. For short 'Blogger in Google' is BIG. A tip for all you smaller web services who get purchased by larger companies, release an internal tool that your co-workers can't live without! Sure, we went from answering tech support for the masses (Blogger Pro, et all) to answering tech support questions in the lunch line but it's been worth it. Our public version of Blogger will benefit from this round the clock scrutiny. All in all it's been a lot of fun, plus I didn't quite make the blogging A-list the first time around, but I have a second shot at work. My internal blog, The Shellen Conspiracy, has certainly seen much more attention than shellen.com in recent months, sorry. :( It's just that I can be a bit more open in my internal blog. I think I'm still finding my balance between what can be blogged here and what I keep as competitive info. If you want to hear more about BIG, I'm giving the June 10th Keynote: 'Where Weblogs Matter' at the ClickZ Weblog Business Strategies Conference in Boston. If you can't make it to Boston, I'll be speaking about Blogger at the eLearning Forum meeting this Friday morning in Mountain View. Hope to see you there. [shellen.com] 7:53:08 PM    comment [] Conversational Relationship Management George Dafermos on eCRM: Promises and Challenges: ...No matter how simple this may sound, there are plenty of corporations struggling to respond ‘in a personalised’ - or simply humane - manner to customer enquiries via email. For CRM applications to provide tangible value both to organisations and customers, this is a chasm that e-CRM practitioners have to cross. CRM has to reconcile the tension between centrally manipulated customer information and an enhanced user experience. The role of User Interface knowledge is thus of primary importance, however, theory should be complemented with practical and easy-to-use (on the user part) technologies that maximise the potential for direct, humane marketer-customer interactions. In my opinion, the technology/social process best positioned to take e-CRM to the next level is Weblogs... His report has a small background section along with suggestions and thoughts on four dimensions: automation, web services and component-based development personalisation weblogs cross/up selling opportunities & price and service discrimination READ MORE 8:05:48 AM    comment [] Technorati API Technorati API 0.9. I'm proud to announce the first public release of the Technorati API, the application programming interface to Technorati's weblog index and search engine. [Sifry's Alerts] Remember all that blogspace innovation that happened with Google's API.  Double that. 7:31:02 AM    comment []

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