Dave SnowdenMatt Mower has posted some great notes from a talk by KM guru Dave Snowden: Cynicism and Serendipity.
...For 20-30 years we've operated a model of the human brain closer to cybernetics than neuroscience. The assumption is that thought is a logical, rational, linear process. This is wrong. So is Myers-Briggs and all these other attempts to put people into boxes. It is reminiscent of Brave New World...The human brain is adaptive. The way we see the world changes according to context. Disruption changes brain patterns and the key thing in human intelligence is patterns. We match stimulus against patterns to know how to act. The brain creates patterns. Hence KM has a problem: We cannot codify patterns for use in text books...
3rd generation approach to KM (Post-SETI - Nonaka) separate knowledge into:
- content management...
Trust is not a property. It's an emergent property. You can't make people trust each other. You can't train people to have qualities. It doesn't work...
Many other gems in this long post, good frameworks, worth a full read.