Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work, and the only way to do great work is to love what you do. If you haven't found it yet, keep looking, and don't settle. As with all matters of the heart, you'll know when you find it, and like any great relationship it just gets better and better as the years roll on. So keep looking. Don't settle.

[Gurteen Knowledge-Log]

Here's the link to the address if you want to go straight to it. --Jeff

10:17:33 AM    

InfoWorld has published a case study of a CMS disaster, caused by a lack of author involvement in the project. To quote:

The new system I was developing would be an improvement, but I knew it would take time for our users to become productive in the new environment -- and they were not known for their patience. I was particularly worried because our project plan didn't include any opportunity for interaction with the users.

Some of these problems could've been resolved through the use of requirements captured in a narrative format, along with supporting scenarios. But as indicated in the article, user involvement throughout the project is critical.

[Thanks to CMS Watch.] [Column Two]

10:09:55 AM    

Autonomy continues to try to justify concept search versus keyword search.

"Say I'm interested in the effect of oil pollution on the penguin population of Alaska. Although that's the idea someone is looking for they will walk up to a search engine and just type 'penguin'."

"They would never walk up to a librarian and just say 'penguin'. And that's the Google effect. We've been trained to assume the search engine is dumb and that takes a little un-training in enterprise."

The tough part is that a lot of people use Google throughout the day. If I am jumping back-and-forth between Google and an Autonomy-powered portal, for instance, how realistic is it to expect me to shift gears between keyword and concept search? I have seen the power of concept-based searching and Autonomy, specifically, but the "un-training" is much easier said than done.

"Search is going to become a lot more than typing words into a box. It's going to become about alerting. This has just happened, or this has just happened in your Malaysia office or we're getting an awful lot of complaints coming into the call centre about this problem with the product," said Lynch.

I agree with this as well. Maybe Autonomy should give up on user-executed search in the Enterprise and focus on behind-the-scenes alerting, clustering, and mining of unstructured data.

Quotes are from: Interview: Mike Lynch, founder of Autonomy. Silicon.com Sep 19 2005 8:36PM GMT [Moreover Technologies - Knowledge management news]

10:02:12 AM