Tuesday, October 7, 2003 FCC issues cell-swapping guidelines Telephone regulators issue a series of guidelines to help cell phone carriers meet an upcoming deadline to let customers switch to rival companies but keep their old phone numbers. [CNET News.com] 2:11:33 PM    comment [] In Box Insights II Former Fast Company staffer Katharine Mieszkowski recently interviewed four Net pioneers about why email is broken -- and why spam might be a permanent condition. What do you think needs to be done to "fix" email?... [Fast Company Now] 6:30:58 AM    comment [] Retail Tales II This comes on the heels of a very good retail experience yesterday. As you know, my cell provider is Sprint . I've been to the Sprint store in Cherry Creek a dozen or more times with mixed results. Most often the result is my walking in and looking at either phones or accessories with the intent of purchasing something only to be ignored and then leaving empty handed and the store not having made a sale. Yesterday we were up in Boulder hunting some home brewing supplies and passed the local Sprint store. 15 minutes later I had exactly what I was looking for and we were on our way. I was professionally greeted and assisted in what I was looking for, and in spite of some technical difficulties the store was having with their computers, it was overall a great experience. Now where am I likely to return for Sprint stuff? In a recent online discussion, London Company of Friends member Alan Arnett comments on his favorite retail experiences -- making some interesting connections with airport design: My best retail experiences are not the cheapest or the ones that try and... [Fast Company Now] 6:29:25 AM    comment [] Treo 600 Preview According to the folks at the Sprint Store in Boulder yesterday that I spoke with, they are expecting the units shortly. "The article below is a preview of the Treo 600. TreoCentral expects to receive a review unit of the Treo 600 soon, and a review will follow a few weeks afterwords. Many features were unable to be tested in this preview, and many more were left without explanation." Can't wait, can't wait, almost here! (Peter Raymond) [Lockergnome Bytes] 5:34:44 AM    comment []