Monday, February 24, 2003

University of Michigan’s American Customer Satisfaction Index (ACSI) The latest consumer satisfaction show remarkable results for on-line retailers. Here's an article about it in Internet.com http://ecommerce.internet.com/news/news/article/0,,10375_1586921,00.html 4:23:06 PM    comment []

Nielsen NetRatings Announces Nielsen has launched a 1.0 million plus "MegaPanel" research service in which internet users agree to let embedded Nielsen software track their on-line web use and e-commerce activity [in exchange for contest prizes, etc.] Here's an article about it in InternetNews.com:  http://www.internetnews.com/IAR/article.php/1587681 4:02:59 PM    comment []