The Tipping Point, which I am continuing to read this weekend, offers so much information about topics that interest this community. One that has really gotten me thinking is that people tend to look for "big" events or happenings to explain why a change occurred. Malcolm Gladwell found that change usually resulted from smaller events that people may not have realized contributed to the problem.
He talks about the reduction in crime in the New York City subways in the early nineties. What was done differently? Graffiti was removed from the trains. Plain clothes police publicly arrested every person they could find for failing to pay, a crime that had once gone almost unnoticed. These relatively small things created an infinitely larger change.
I work with a company that just moved to a beautiful new location. They want to create a culture of discipline and accountability. I'll bet we can implement small things that will have a huge impact rather than launching a two year culture change process. We'll start with clean floors, organized and labeled work areas, and a spotless lunchroom, and see what happens.
The Tipping Point
Warmly,
Susan
5:52:33 PM
Small Things Matter 
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