http://radio.weblogs.com/0120082/categories/evaluation/ We need to measure how it's going and make changes to improve the service. Anecdotal measures, statistical data, and more. Copyright 2003 Answerland Tue, 11 Mar 2003 19:51:01 GMT http://backend.userland.com/rss Radio UserLand v8.0.8 evam@multcolib.org evam@multcolib.org 60 <H4>Qualitative Data</H4> <P>The Virtual Reference Toolkit gives us lots of ways to gather quantitative data, but what about data that tells a story, instead of pure statistics? We can't very well review every single transcript looking for trends or occurrences that indicate how things are going, but we do need to sample these transcripts. The feedback survey is another area where we can ask qualitative questions, though odds are against getting people to respond in complete thoughts and sentences, instead of just letting them check multiple choice boxes.</P> <P>How can we approach the collection and analysis of qualitative data in this project?</P> http://radio.weblogs.com/0120082/categories/evaluation/2003/03/11.html#a11 Tue, 11 Mar 2003 19:51:00 GMT http://radiocomments.userland.com/comments?u=120082&amp;p=11