Thursday, February 17, 2005

Call centre users 'lose patience'. Consumers are quicker to hang up when stuck in call centre waiting queues, a survey says, but call volumes are surging. [BBC News | News Front Page | UK Edition] 9:05:07 PM    comment [] http://www.zephoria.org/thoughts/archives/2005/02/13/cultural_divide_in_im_presence_vs_communication.html great discussion on IM communicatiors vs presence types like there have to be RULES for this stuff? 7:45:01 PM    comment [] Sharing our tool-using behavior using screencasts. Last January, when I first wrote about the medium that I've since come to call screencasting, it seemed an odd-enough topic that I felt obliged to justify it to my editor. A year later it's clear that my instincts weren't leading me astray. I'm now using screencasts -- that is, narrated movies of software in action -- to showcase application tips, capture and publish product demonstrations, and even make short documentaries. And I'm seeing others around the Net starting to do the same. Now's a good time to explain why I think this mode of communication matters and will flourish. ... If you think about it, we rarely get to observe in detail how other people use their software tools. Now that it's almost trivial to make and publish short screencasts, can we expose our software-tool-using behavior to one another in ways that provoke imitation, lead to mastery, and spur innovation? It's such a crazy idea that it just might work. [Full story at InfoWorld.com] ... [Jon's Radio] 7:40:50 PM    comment [] Times Company to Buy About.com for $410 Million. The New York Times Company announced this afternoon that it had agreed to acquire the online consumer information provider About Inc. By By THE NEW YORK TIMES. [NYT > Business] 7:12:47 PM    comment [] Excellent cartoon, a sign of the times. A pro takes a self-deprecating shot at the pros. Along with Peggy Noonan's piece, cracks are growing in the walls of the palace. A little light is coming in. Hmmm. [Scripting News] 7:12:29 PM    comment []

© Copyright 2005 Judy Smith. Last update: 4/22/2005; 5:20:28 PM.