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Tuesday, April 12, 2005
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EDS system drove staff to frustration, report says.
A troubled child-support case management and telephony system used by
the U.K.'s Child Support Agency so frustrated the workers who used it
that some of them wound up in tears, according to a new report on the
implementation. [Computerworld News]
The DWP today stressed that improvements have
since been made to the system, reducing the impact of the report. "The
information in this report is quite old; a number of new software
releases have been made, and there has been significant improvement," a
spokesman for the DWP said.
I always love statements like this. As if the fact that the
information is "old" makes a difference on how people perceive the
application or its value in their jobs. When did we lose the idea
that if you can't make it better, then the application is not ready for
delivery?
7:30:55 PM
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© Copyright
2005
Judy Smith.
Last update:
5/2/2005; 3:10:11 PM.
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