I spent a whole lot of time today in trying to contact Dell support to help me fix a bug in my PC.  I had to hold on for over 40 minutes before a customer service person actually took my call - and then another 10 minutes or so before i was re-directed to the right person for help.  Made me think of business opportunities around Skype - how easy it would be if they had a 'skype me' support line - i could just buzz them with a skype me request to call - and they could get back to me when i'm online.  So neat if vendors of software and support centers could build this into their systems.

This sounds like fun - Stuart and Phil are organizing dinner tonight (breakfast hour here) to brainstorm and discuss opportunities around Skype.